// Overview
Get Help
Have a question, found a bug, or need something fixed on your account? This page covers the most common issues. If you don't see yours below, email us directly and we'll sort it out.
// FAQ
Common Questions
Navigation isn't finding my route or crashes while navigating.
Make sure Velocity has "Always" or "While Using" location access in your device Settings, and that you're on the latest version of the app. If a specific route consistently fails, email us the start/end points and we'll take a look.
My live location isn't showing up for other drivers in a rally.
Live tracking only shares your position while you're actively navigating inside that rally, and requires location permission set to "Always." Check Settings → Privacy → Location Services → Velocity.
I can't sign in, or my session keeps logging out.
Try signing out fully and back in. If that doesn't fix it, reinstalling the app clears any corrupted local session data without affecting your account or garage.
A car, mod, or rally route I created disappeared.
This shouldn't happen — email us with your username and roughly when it went missing, and we'll investigate.
How do I delete my account?
Email legal@velocitynavi.app from the address on your account, or see our account deletion page for details on what gets removed.
Squad Radio audio isn't sending or playing.
Squad Radio needs microphone access — check Settings → Privacy → Microphone → Velocity. Voice messages also require an active connection; they won't queue up while fully offline.
// Report
Found a Bug?
The more detail you give us, the faster we can fix it. Please include:
- What you were doing when it happened
- Your device model and OS version
- Screenshots or screen recordings, if you have them
- Your Velocity username
Found a security issue? Please email us directly instead of posting publicly — we take these seriously and will respond quickly.
// Contact
Get in Touch
Support & Bug Reports
Privacy Policy
Delete Account